Teamup Ticker
Difference between the billing contact and the primary contact of a Teamup Calendar
Each Teamup master calendar has a designated billing contact which is set in the calendar settings by a calendar administrator.
Each master calendar is managed separately
Each Teamup master calendar is managed separately. A subscription applies to one master calendar only and is managed in the calendar settings. Each master calendar has its own primary contact and billing contact. It is not required for the primary contact or the billing contact to be calendar users (although they can be); the necessary contact information can be set by a calendar administrator.
The primary contact
Each master calendar has a primary contact email address. The primary contact is used for several important communications from Teamup. The calendar creator's email address is inserted into the primary contact field when the calendar is created.
The billing contact
The billing contact for a Teamup Calendar is the person who is responsible for the billing. They receive communication related to the calendar subscription. The billing contact is often the card holder or procurement officer for an organization.
Important communication from Teamup
- All billing related communication is emailed to the billing contact:
- Invoices are emailed to the billing contact.
- Payment failure notifications are emailed to both billing contact and primary contact.
- Changes to subscription plans or pricing will be emailed to the billing contact.
- Important inquiries or issues are emailed to the primary contact:
- If Teamup receives inquiries or complaints about a calendar from anyone, we reach out to the primary contact to resolve the issue.
- To address technical issues with a calendar, the primary contact is emailed.
- Payment failure notifications are sent to both the billing contact and the primary contact.
Best practice: Two secure points of contact
The primary contact email and the billing contact email can be the same. However, having two different contact points as a fail-safe for ensuring important communication is seen.