One of the biggest challenges in service work is keeping all the job information organized and accessible. In field services, for example, office staff capture customer info and job details. Then crew members on the field interact with the customer and document what’s been done. How can you connect two (or more) teams, working in different places, so everyone has the information they need?
The big challenge is connecting teams in different environments, with different roles: admin and scheduling staff, sales reps, dispatchers, production teams, in-house service techs, delivery drivers, subcontractors, and field crews.